ORDER & PAYMENT

ORDER & PAYMENT

Registering your Account

  1. Sign up an account with us allows you to keep track of your order history and records, such as billing and shipping addresses. This process will save you time in keying in shipping information during each check-out.
  2. 1. At any point of time that you wish to edit your account details, simply click on ‘My Account’ at the top right corner, and click on the ‘Edit’ button beside the information you would like to make changes to.

Checking out

  1. Select your delivery address or if you are sending a gift, please key in the destination address.
  2. The shipping fee will automatically calculated for you based on your shipping address. Please note that there is a flat rate of NT250 for delivery within Taiwan and NT1500 for international delivery (please check out our Shipping page for more details on countries we ship to).
  3. To complete your order, simply select your preferred payment method and click on the ‘Place Order’ button. To confirm, click on the ‘Proceed to payment’ button. Upon completion, you will receive a confirmation email with the order summary and payment confirmation.

Invoice

Product invoice will be enclosed and shipped together with the ordered goods.

  1. Request for Receipt number: If you need company tax number on the invoice, please during checkout “Select billing and invoice address” and enter your company tax number under “Input receipt number”.
  2. Modify Invoice: If you receive an invoice with incorrect or missing information, or damaged in the shipping process, please notify us within 7 days after receipt, we will make the necessary changes immediately. If the request is made more than seven days after invoice was provide, due to account processing procedures, we will not be able to make changes or provide replacement, please pay close attention to invoice details.

Order Tracking

  1. Members: Please Login to your account, to check your order history under “My orders”.
  2. Members: Please Login to your account, to check your order history under “My orders”.

Forgot username / password

Please input the email address used for your first purchase / used for registration of your account. We will immediately send a confirmation email with the password to you. 找回密碼

Please contact us for any enquiries. Mondays-Fridays 11am to 6pm, tel: 02-2765-0488